Staff Task & Maintenance Request App for a Multi-Property Hotel Group

Overview

Built a mobile app for a multi-property hotel group's maintenance and housekeeping staff to receive, update, and close out task requests in real time instead of relying on radio calls and handwritten logs. Front-desk staff submit a maintenance request directly from a guest complaint, which routes automatically to the right property's maintenance team with photos and room details attached. Managers get a live view of open requests across every property, including how long each has been outstanding, which surfaced recurring maintenance issues that had gone unnoticed before. The app was built to work reliably in the basements and back-of-house areas of older properties where Wi-Fi coverage was inconsistent. Maintenance and housekeeping staff at a multi-property hotel group relied on radio calls and handwritten logs to track task requests, giving managers no live view of open issues or which problems kept recurring. We built a mobile app where front-desk staff submit maintenance requests directly from a guest complaint with photos and room details attached, routing automatically to the right property's team, with a live manager view across every property — built to work reliably even in Wi-Fi-weak back-of-house areas. We tested the app specifically in the basements and back-of-house areas of older properties where connectivity was known to be weakest, since that's exactly where maintenance staff needed it to work. It launched at one property first, with managers reviewing resolution-time data before expanding to the full group. Average maintenance request resolution time dropped by an estimated 40%, and regional managers gained visibility into recurring issues across properties for the first time instead of each one going unnoticed in a handwritten log.